Zero resolves routine IT requests end to end and brings your people in when judgement matters.ZeroLine is the AI-first service desk for MSPs and in-house IT. Zero reads every request, resolves the routine work inside your rules and hands your people the rest with full context. Less queue. More resolution.
Works with your stack
Microsoft 365 · Entra ID · HaloPSA
Built around the stack you already run
From request to resolution.
One accountable loop, with checks before every action.Every request runs through the same accountable loop. Zero acts only within your policies and verifies the outcome before a ticket closes.
- 01
Understand
Read the request and confirm who needs help.
- 02
Diagnose
Check the relevant context and evidence.
- 03
Act within policy
Only perform work the customer permits.
- 04
Verify or hand over
Confirm the outcome, or give your team a clear next step.
Less routine work. More useful support.
Across Microsoft 365, Entra ID and HaloPSA.Password resets, account recovery, licenses, onboarding and offboarding: the requests that fill your queue, resolved inside your rules across Microsoft 365, Entra ID and HaloPSA.
Everyday IT requests
Password resets, account access, licenses and onboarding, resolved end to end.
Less ticket administration
The request, findings and progress stay together in HaloPSA.
A useful handoff
When a person is needed, your team gets the context and remaining work.
Put a number on the queue.
See the hours and money Zero gives back to your team.Enter how many end users you support and what a technician hour costs, and see the hours and money Zero gives back.
38%
Tickets resolved by Zero
219h
Technician hours back each month
142k
Saved each month, in SEK
Example: 2,000 end users at 0.7 tickets per user a month and 650 SEK per technician hour. An estimate, not a guarantee.
Open the calculatorWhere your people come in
Your team stays responsible for approvals, complex incidents and work Zero cannot verify.
Every handoff is useful: completed checks, clear findings and the next step—not another empty ticket.
Zero takes the repeatable work off your team's plate, leaving room for the work that genuinely needs a human.
Complex, multi-system incidents
The outages and cross-vendor puzzles that need judgement.
VIP and executive relationships
The people who should always hear a human voice.
Projects, migrations and advisory
The work where your expertise makes the difference.
Anything Zero can't verify
Handed over with documented findings and an actionable next step.
Your rules. Your team.
Permitted actions, verified outcomes and accountable handoffs.Autonomy only works when you can see and control it. Every action Zero takes is scoped, policy-checked, verified and on the record.
Permission before action
Customer scope and approvals define what Zero may do.
No guessed success
Uncertain results stay visible. Your people can take over with context.
See what Zero would save your team, or join the pilot program.See what Zero would take off your team's plate, or join the pilot program and help shape what comes next.