Enter how many end users you support and what a technician hour costs, choose what Zero handles, and see the time and money you get back every month.
Your service desk
Across all customers.
Fully loaded: salary, overhead and tooling.
Your ticket volume
1,400 / month
980 L1 · 420 L2 (70/30 split)
Estimated impact
15 of 15 enabled38%
of all L1 and L2 tickets resolved end to end by Zero.
Fixed per capability. It changes only with what you enable.
- Tickets resolved by Zero
- 532 / month
- Technician hours saved
- 219 h / month
- Savings per month
- 142 087 kr
- Savings per year
- 1 705 040 kr
- Capacity freed
- 1.6 FTE
Zero resolves an estimated 38% of tickets, saving 219 hours and 142 087 kr per month.
An estimate from typical MSP ticket mixes, not a measured result or guarantee. Tickets = end users × tickets per user, split 70% L1 and 30% L2. Excludes ZeroLine subscription costs. 1 FTE = 140 productive hours per month.
What Zero handles
Switch capabilities on or off. Resolution rates are fixed.
Identity and access
Password resets
Identity-verified resets for Entra ID accounts.
Zero resolves 90% · 15% of L1 tickets
Time per ticket12 minMFA re-registration
Verified MFA method resets when a phone is lost or replaced.
Zero resolves 80% · 4% of L1 tickets
Time per ticket15 minAccount unlock and re-enable
Restores access without bypassing offboarding or security holds.
Zero resolves 85% · 4% of L1 tickets
Time per ticket10 minUser and sign-in diagnosis
Entra user and sign-in checks that find the cause before anyone changes anything.
Zero resolves 45% · 6% of L1 tickets
Time per ticket20 min
Microsoft 365 and devices
License checks and assignment
Microsoft 365 license diagnosis and approved assignments from available capacity.
Zero resolves 75% · 5% of L1 tickets
Time per ticket15 minGroups and distribution lists
Approved changes to security groups, Microsoft 365 groups and distribution lists.
Zero resolves 80% · 6% of L1 tickets
Time per ticket10 minShared mailbox and calendar access
Delegation and shared mailbox permissions within customer policy.
Zero resolves 80% · 4% of L1 tickets
Time per ticket12 minMembership and site access requests routed through the right owner.
Zero resolves 70% · 4% of L1 tickets
Time per ticket12 minDevice and compliance diagnostics
Intune compliance and device health checks before a technician steps in.
Zero resolves 35% · 8% of L2 tickets
Time per ticket30 min
User lifecycle
User onboarding
Reviewed cloud onboarding: account, licenses and approved access bundles.
Zero resolves 50% · 8% of L2 tickets
Time per ticket60 minUser offboarding
Access removal and license reclaim that respects preservation holds.
Zero resolves 60% · 6% of L2 tickets
Time per ticket45 min
Service desk
Knowledge base answers
How-to questions answered from your Halo and ZeroLine knowledge.
Zero resolves 55% · 15% of L1 tickets
Time per ticket12 minTicket status lookups
“What's happening with my ticket?” answered from HaloPSA.
Zero resolves 85% · 5% of L1 tickets
Time per ticket6 minTriage and handoff brief
Every ticket that needs a person arrives categorized, with findings and a next step.
Assist · saves time on tickets your team handles
Time saved4 minDrafts reviewed knowledge articles from resolved tickets, so the next answer is instant.
Assist · saves time on tickets your team handles
Time saved20 min